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Why to be careful when signing up for a new internet service in Spain
Some internet providers in Spain are less than trustworthy, says Telecable. Here’s what you need to look out for…
Nowadays, having an internet connection is as basic a utility as water or electricity. Each day we are more and more dependent on the internet for almost all our day-to-day activities – catching up on the news, going on social media, online shopping, watching TV, gaming, medical appointments, banking, and many more.
That’s why it is important to take precautions when contracting such an important service, especially as it can have unexpected consequences for you. For this reason, internet service provider Telecable has offered a series of recommendations to take into account before buying a new internet service:
- Before making any decision, check with your current provider which services you already have and what the conditions are. We know for example that Telecable have twice raised the internet speeds to all their clients without raising prices, and that many clients are unaware of the increase in their bandwidth. Another example is that often they have new services that can fit your current needs better, and may be a better match than the new offer.
- Verify the transparency of the company making the offer. Unfortunately, not all companies or agents play fair or are trustworthy. In the majority of cases, they push misleading offers that later turn into a costly service, sometimes with hidden charges not explained when selling you the product.
- Read the small print about cancelling your contract. We are also aware that on occasions, other providers initially promise to assume any debt or penalty fee for early cancellation of a contract that the client may have with their current provider, or that they will deal with cancelling the existing service for the client, in exchange for changing over to them – promises that they later do not respect, and which result in the client having to pay for these costs.
- Check the opinions of other clients before signing up. Look on Google, Facebook and other social media, or talk with neighbours and friends who use this service provider or used them in the past. If the company doesn’t have any reviews on Google, ask yourself why!
At a time when information is just a click away, it is easy to check these matters. Trust the opinion of those around you and check with your current provider as to the current conditions of your contract before committing to a change. A final thought: “If you are not paying for the product, you are the product.”
Tel: +34 966 196 000
Excom / Telecable offers top value internet, television and telephone services using a combination of wireless and fibre optic to provide flexible, fast and reliable services to thousands of users in the Alicante province and Mazarrón and Los Alcázares in the Murcia region.
With nearly 30 years of reliable service (Telecable Santa Pola was founded as a fibre optic television provider for the town of Santa Pola in 1993 before expanding rapidly throughout Alicante), Grupo Telecable, a company of Excom, connects thousands of users to essential communications services, guaranteeing reliability, quality service with an ample and experienced technical back-up team, extensive coverage and realistic and competitive pricing for internet, as well as landline or mobile telephone, and television with over 170 international channels.
We currently offer our services in the majority of the Alicante province and some areas of Murcia. We connect thousands of customers in Denia, El Altet, Arenales del Sol, Gran Alacant, Santa Pola, La Marina, Campo de Elche, Guardamar, San Luis – La Siesta – El Chaparral – El Dorado – El Limonar – Punta La Vívora – El Salado – Torretas – Torrevieja – La Zenia – Los Dolses – Villamartín – Las Filipinas – Los Montesinos – Orihuela Costa – La Mata, Los Alcazares and Camposol.
We solve any problem that might occur with your connection within 24 hours or less using our own highly trained service team.
What are our principal services?
Internet
Services offered from just 20 euros per month, either via wireless or fibre optic connections and telephone and television services can be added for complete packages, and they always have attractive offers and deals on, so ask about their latest promotions.
Wimax telecable gives a secure and stable connection for areas without fibre optic coverage, offering guaranteed speed for the service you choose and up to 50 Mbps transmission.
Fibre optic FTTH packages connect directly to your home, so there is no branching, no loss or variation in the fast connection speed and no falsification of the upload speed possible; the speed we quote is the speed you get.
• This is a reliable, secure and trustworthy service and we passionately believe that we offer the best internet service in the areas we cover with a reliable signal, connecting your computer, mobile phone, gaming consol, tablet and more to enjoy internet connection in the comfort of your home or office.
In addition, holiday home owners can suspend the Internet, television and landline telephone service, and with just an email can activate or deactivate the service as often as they wish.
Social media:
Facebook: www.facebook.com/
Instagram: www.instagram.com/excom_es/
Our branches :
Alicante province:
Denia: Av. de Valencia,50. Phone: 966196001
Gran Alacant: Av. Escandinavia, 72. Phone: 966196000
Santa Pola: Plaza Maestro Quislant, 6. Phone: 966694005
La Marina: Calle Estocolmo, Rotonda de las Antenas. Phone: 966196000
Guardamar: Calle Madrid, 21. Phone:966196000
Ciudad Quesada: Av. De Las Naciones, 1.Phone: 966196000
San Luis: Plaza Tolosa. Phone: 966196000
Murcia region:
Los Alcázares: Av. De La Libertad, 257. Phone: 868 17 07 00
Camposol: C.C. Sector A. Phone: 968 17 11 44
